Overview

Beginner Driver Education

To satisfy the Ministry of Transportation (MTO) requirements, students must complete the following:

1. 20 hours of classroom instruction, with an 80% passing grade required.
2. 10 hours of in-car lessons, with an 80% passing grade required.
3. 10 hours of take-home study.
4. All aspects of the course MUST be completed within 364 days from the start of the class to be eligible for certification.
5. Online course requirement: 70% passing grade required.
6. All fees must be paid in full before our driving school can complete the 10 in-car lessons, as required by the MTO.
7. Students must finish both online and in-car lessons within a year.
8. Students are responsible for paying the certification fee after completing both the online and in-car lessons. They must call or email us to receive confirmation from the school and obtain their certificate from Service Ontario within a year of the course start date. (The school will not send any reminders.)
9. No refund / cancellation of this course

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Refund and Cancellation Policy for All Courses

Terms and Conditions

1.1 – Lesson Cancellations
Cancellations of in-car lessons must be made at least 24 hours in advance. Please contact your in-car driving instructor directly (students will receive their instructor’s cell number).

2.1 – Late Cancellations and No-Shows
A $50 fee applies for late cancellations or no-shows to cover the cost of the missed in-car lesson.

3.1 – Instructor Concerns
If a student is not satisfied or comfortable with their driving instructor, the school will review the concern and may assign an alternate instructor.

4.1 – Administrative Fees and Refund Requests
A 10% administrative fee will be charged if the school cannot provide an alternate instructor.
A 10% fee (based on the total order amount) also applies if a student requests a refund before starting the course.

5.1 – Pick-Up Policy
Our school provides student pick-up for in-car lessons within city limits.
For students outside city limits, a pre-arranged pick-up location will be determined. Please contact us for boundary details.

6.1 – Non-Refundable Courses
There are no refunds for the Beginner Driver Education Course once a student has been enrolled.

7.1 – Refund Eligibility
Refunds are available only if a cancellation notice is provided at least two full working days before the course start date.

8.1 – Road Test Booking Policy
No refund will be issued for a road test booking made through our account.
Students who wish to change their test date must inform the instructor or school at least 10 days in advance.

9.1 – Class Attendance
Students must arrive on time for class (9:00 a.m.) and return promptly from the 30-minute lunch break. Attendance is required until 3:00 p.m. to receive certification.

10.1 – Allergy Awareness
Please avoid using heavy perfumes during in-car lessons, as some instructors may have allergies. We appreciate your understanding.

11.1 – Student Feedback
A feedback survey will be sent to students and/or parents near or after course completion. Your input helps us improve our services.

12.1 – Road Test Fee Refunds
There is no refund of the road test booking fee if the test was booked through our account.
Refunds for road test fees must be requested directly through your DriveTest account, or the fee may be applied to a later date.

13.1 – DriveTest Rescheduling Policy
As per DriveTest policy, students may cancel or reschedule a road test up to 48 hours before the scheduled time without any penalty.
If not done within this timeframe, the school is not responsible for the missed test or fees.

14.1 – Fees Exclusion
Ministry of Transportation (MTO) and DriveTest fees are not included in any of our offered courses.

15.1 – Road Test Delays or Cancellations
The school is not responsible if your road test is canceled due to inclement weather, COVID-19 restrictions, examiner shortages, or other reasons.
A $40 fee applies if a road test is delayed by more than 30 minutes from the scheduled time.

16.1 – Out-of-Area Road Test Policy
If a student books a road test outside of Mississauga, Brampton, or Etobicoke, an additional charge of $70 per hour will apply for instructor travel time from the student’s pick-up address.

17.1 – Independent Instructors and Unauthorized Payments
Our school is not responsible for any arrangements, payments, or lesson bookings made directly between a student and an instructor without the school’s official consent or approval.
All payments and lesson bookings must be made through the school office only.

Please note that our instructors are independent contractors hired on a course-to-course basis, not full-time employees of the school.

18.1 Travel Time & Responsibility Policy

We calculate travel time based on GPS estimates, plus:

• An additional 30 minutes for possible traffic issues.

• An extra 1 hour if a lesson on the test route is scheduled before the road test.

In case of delays caused by factors beyond our control—such as heavy traffic, road blockages, weather conditions, car accidents, car breakdowns, or instructions from police officers—the driving school will not be held responsible.

If a delay occurs due to reasons from our side, we may provide a small compensation at our discretion.

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Need help?

Contact us at info@canadaprodriver.ca for questions related to refunds or other inquiries. You can also call us at 905-273-5775.